Veterinary Business Matters Podcast

Hire The Smile: Managing a Toxic Boss

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to identify a toxic boss, how to address them and things leaders can do to attract and retain veterinary staff.

Articles Mentioned:

How to Tell Leaders They’re Not as Great as They Think They Are

10 Things Your Corporate Culture Needs to Get Right

 

Hire The Smile: Mindfulness to Prevent Veterinary Burnout with Dr. Tovah Caldwell

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Tovah Caldwell to discuss mindfulness tools for health, wellbeing, and longevity in veterinary practice.

Veterinary Business Matters: The 2021 Equine Regenerative Medicine Summit

In this podcast episode, Joop Loomans of Oculus Insights is joined by Dr. Melissa Mckee and Dr. Philippe Benoit to discuss the 2021 Equine Regenerative Medicine and Orthobiologics Online Summit. From PRP to Bone Edema, learn how the Summit assists in everyday equine vet practice and what topics to look forward to for the 2021 summit.

For more information, visit www.equineregenerativesummit.com 

 

Hire The Smile: Managing Toxic Employees

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the impact toxic employees have on the bottom line, how to deal with them and how to help them with direct feedback.

Articles Mentioned

Nine traits of a toxic employee

It’s Better to Avoid a Toxic Employee than Hire a Superstar

How to Work with Someone Who Creates Unnecessary Conflict

How to Manage a Toxic Employee

Productivity Hacks

Slack

Apple Watch – Monitoring Sleep

Hire The Smile: Is Your HR Compliant?

In this episode, Dr. Mike Pownall and Katie Ardeline discuss the different components, processes, and benefits of completing a Human Resource Audit for your veterinary practice.

Articles Mentioned:

Google employees who opt to work from home may earn less than they did before

 

Hire The Smile: Staff Training Through Gamification with Dr. Bob Van Der Heijden

In this episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Bob Van Der Heijden to discuss a new and exciting method of staff training called Gamification. Gamification focuses on improving team performance through online and offline activities with added game elements to encourage behavioural changes in the workplace.

 

Learn more about our Gamification services: https://www.oculusinsights.net/staff-training

Hire The Smile: Keeping The Grass Greener On Your Side

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss what your vet practice can do to keep the team you have, rather than find new staff members by managing workload and client expectations.

Articles Mentioned:

The Customer Is Not Always Right: Here Are Five Reasons Why

HR Wins:

Iceland tested a 4-day workweek. Employees were productive — and happier, researchers say.

Tour de France 2021

Hire The Smile: Why People Don’t Give Honest Feedback

In this episode, Dr. Mike Pownall and Katie Ardeline discuss why staff are hesitant to give feedback and what you can do to get employees to be more open to providing feedback.

Articles Mentioned:

The Courage to Be Candid

How To Encourage Candid Employee Feedback: 14 Tips For CEOs

The ROI of Anonymous Employee Feedback

Build Your Reputation as a Trustworthy Leader

Productivity Hacks:

Reminder App - remind by location

Regular exercise time

Hire The Smile: Rethinking Compensation

In this episode, Dr. Mike Pownall and Katie Ardeline address the unwillingness of people returning to work and the impact that minimum wage rates have on this. Following many articles, we discuss work environment, living wages, how other industry rates impact the veterinary profession and the importance of respect, stability and meaning in a job.

Articles Mentioned:

Those $300 pandemic checks aren’t the only reason restaurant employees might not want to go back to work

What Your Future Employees Want Most

What Matters More to Your Workforce than Money

Dan Price announced a minimum salary of $70,000 to all of his 120 employees back in 2015. It paid off big time

How poverty changes your mind-set

 

HR Wins & Fails:

Toronto E-commerce company Knix Wear raises $53-million after CEO nixes involvement of any investor who questioned her pregnancy

Made-in-Canada solution: 'Hockey hub' vaccine clinics are getting the job done faster

Hire The Smile: Step Up or Move On

In this episode, Dr. Mike Pownall and Katie Ardeline discuss performance management, progressive discipline and a few helpful tips and guidelines for ending employment.

 

Articles Mentioned:
Why progressive discipline doesn’t work (and what to do instead5 Reasons Business Owners Don't Fire Bad Employees--and 5 Bigger Reasons Why They're WrongFiring With Compassion

 

Productivity Hacks:

• Blinkist
• Having the ability to say NO