Bullying and Shaming in Veterinary Medicine with Dr. Betsy Charles

November 30, 2016

About a year ago I began hearing more and more stories from students and young colleagues about some of the miserable ways they were treated at school, and in their first jobs. Meanwhile, for the longest time I have been disappointed by the way veterinary professionals treat each other on veterinary Listservs, and even at CE meetings; there is an obvious undertone of snarkiness, and sometimes disdain when colleagues share experiences about how they diagnose, and treat cases. This is not a new thing in the profession, because when I started thinking about it I realized that this tone has been present all through by vet school years and my veterinary career. I just finally recognized it!

Cue a meeting I attended this past summer where Dr. Betsy Charles,  was a guest speaker. She is the executive Director of the Veterinary Leadership Institute, which is a non-profit organization dedicated to the development of veterinary leaders. During one of her presentations she discussed an undercurrent of bullying, and shaming within the profession. The light bulb went on and I knew I needed to have Dr. Charles on this podcast to discuss this subject.

This is a fascinating podcast with Dr. Charles because this is a complex topic. I must admit that by the end of our chat Dr. Charles brought up a concept that gave me a profound sense of optimism about our profession. It was almost the missing link that joins the challenges we have as a profession, and a solution to help steer us past these challenges. I won’t say anything more about it, you will have to listen to the end to find out.

This is a discussion we need to start and the profession needs to address.

Some of our conversation may be very controversial to some people so please leave a comment here, or on our Facebook Page. The more we discuss this the better we will be able to find a solution.

You can find our more about the Veterinary Business Institute at their website, and on their Facebook Page.


Bronwyn Zuchowski on Customer Profiles

November 9, 2016

Dr. Pownall was fortunate to attend a workshop that Wynnie Zuchowski led to a group of veterinarians and practice managers on creating buyer personas. He had never heard anyone in our profession discuss this subject so well. It is a fundamental part of a marketing strategy and we never seem to do this as veterinarians.

This podcast is brought to you by Oculus Insights – Business Education and Training for the Veterinary Profession. To learn more about the educational programs offered by Oculus Insights visit there website at www.OculusInsights.net

Joop Loomans on the EBMS 2016 in Australia

November 9, 2016

Dr. Mike Pownall is very excited to be one of the presenters at the Equine Business Management Strategies (EBMS) program in Sydney, Australia, May 1-5 2016. In advance of the EBMS I wanted to have a chat with Dr. Joop Loomans, the founder of the program in Australia. It is the only time this year that equine veterinarians from Australia and New Zealand will have access to a program dedicated to veterinary business management.

Whether is is Pricing, Employee Engagement, increasing Practice Value, Digital Media, or Developing a Culture of Customer Service there is something for any veterinarian or practice manager. For more information check out the Equine Business Management website – http://www.equinebusinessmanagement.com/programs/australia/

Thrive – Resiliency in Veterinary Medicine and Dr. Colleen Best

November 9, 2016

Dr. Colleen Best has been a past participant of the Veterinary Business Matters podcast because of her research on communication in veterinary medicine. Colleen was the person that taught me in our conversation that communication skills should be a core competency for veterinarians.

I had reached out to Colleen to see if she can join the podcast again to talk about her latest findings in this field when I heard she was involved in an interesting initiative going on at the Ontario Veterinary College. A student group started a group called Thrive, which stands for Teaching Healthy Resilience in the Veterinary Environment. Basically, this group is working to find a way for veterinary students to develop the skills and personal resiliency to thrive as veterinarians.

Resiliency is the key word here and once again Dr. Best has helped introduce a new phrase to veterinary vocabulary. Check out the podcast to learn more about this initiative and how Colleen is involved.

For more information about THRIVE check out their Facebook page.