Veterinary Business Matters Podcast
Hire The Smile 21: Employee Goals to Improve Practice Performance
Hire The Smile 20: Making Difficult Conversations Easier
Hire The Smile 19: Using Feedback To Your Advantage

Hire The Smile 19: Using Feedback To Your Advantage

March 23, 2021

In this episode, Dr. Mike Pownall and Katie Ardeline discuss how to receive feedback as an employee and as a leader. Following the book, Thanks for the Feedback by Douglas Stone and Sheila Heen, we discuss the three triggers that govern how we react to feedback and how to change behaviour on a surface level vs. changing your overall mindset. We also refer to the article, How Leaders Can Get Honest, Productive Feedback by Jennifer Porter where we talk about the importance of modelling the behaviour you’d like to see from your team, how to receive feedback to better ourselves and lastly, how to ask others to help you make the desired changes based on the feedback given. 

Hire the Smile 18: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov

Hire the Smile 18: A Practical Solution for Veterinary Burnout with Dr. Ivan Zakharenkov

March 9, 2021

In today’s episode, Dr. Mike Pownall and Katie Ardeline are joined by Dr. Ivan Zakharenkov to discuss further research on why the veterinary profession experiences severe burnout and how corporate groups buying veterinary practices can do great things for the profession.

Dr. Ivan “Zak” Zakharenkov is a veterinarian and an entrepreneur committed to creating products that empower the healthcare team to live their passion. It was Ivan’s own personal journey from practicing veterinary medicine for 12 years and experiencing severe burnout that led him to explore the psychological triggers of burnout and business methodologies that veterinary organizations can apply to eliminate them. Researching this topic, Ivan obtained an MBA degree in International Healthcare Management and wrote a dissertation “Implementation of lean thinking to improve the employee experience.” Today Ivan is leading VIS, a technology company helping veterinary groups adopt a management methodology that combats burnout while accelerating business performance. Here is a link to Ivan's burnout study: https://vetintegrations.com/insights/burnout2020/

For more information or to contact us please email info@oculusinsights.net or find us on all of the social media channels. 

Hire The Smile 17: Fear Free Feedback

Hire The Smile 17: Fear Free Feedback

February 23, 2021

In today's episode with Dr Mike Pownall and Katie Ardeline, the conversation surrounds articles that discuss how sandwiching criticism between compliments is confusing and counterproductive and how voicing your good intentions can help soften how others receive negative feedback. 

The Simple Way to Make Giving Feedback Easier

Stop Softening Tough Feedback

Hire the Smile 16: Redefining Burnout

Hire the Smile 16: Redefining Burnout

February 9, 2021

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss burnout and reference the below podcast episode and article.

Why Burnout Happens — and How Bosses Can Help

https://pca.st/episode/5832032f-0310-426c-9fbe-969b361c6fc2

Christina Maslach has been studying the causes of burnout, and its impact, for decades. She says that, in a year when everyone feels overwhelmed and exhausted, it’s more important than ever for managers to recognize when and why employees are suffering and take steps to solve those problems. In her framework, burnout stems from not only large workloads but also lack of control, community, and/or reward and values mismatches. She notes that leaders have the ability to pull many of those levers to help their workers. Maslach is the author of The Truth About Burnout and a forthcoming book on the topic.

 

Do You Know Burnout When You See It?

http://feeds.harvardbusiness.org/~r/harvardbusiness/~3/-caHFVQIqd0/do-you-know-burnout-when-you-see-it

This article from the Harvard Business Review talks about understanding the subtle warning signs of burnout, taking steps to mitigate it before it’s too late,  getting creative about how to relieve some of the pressure on burned-out employees, and work collaboratively with them to understand what they need.

 

As always please reach out to us with any questions or ideas! Links below or find us on all of the social media platforms. 

Oculus

Advice By Oculus

info@oculusinsights.net

Hire the Smile 15: Making Employee Performance Reviews Easy

Hire the Smile 15: Making Employee Performance Reviews Easy

January 26, 2021

In today’s episode, Dr. Mike Pownall and Katie Ardeline discuss a topic close to both of their hearts,  employee performance reviews. The foundation of the discussion surrounds two articles, each with a different approach to employee performance reviews.

For more information or to connect with us please follow us on social media or  visit www.oculusinsights.net

 

Are Peer Reviews the Future of Performance Evaluations?

Why this manager put workers in charge of their own raises, career development, and reviews

A wristband that tells your boss if you are unhappy

Hire The Smile 14:  The Customer Isn’t Always Right

Hire The Smile 14: The Customer Isn’t Always Right

January 12, 2021

In today's episode, Dr. Mike Pownall and Katie Ardeline discuss the premise that the customer is not always right!  The discussion begins with an article about customer entitlement and the effect that has on staff, drawing comparisons to the veterinary industry. The second article talks about how some overworked practices are trying to reduce the number of problem clients on their books.

As always if you have any questions or would like to hear us discuss a topic please reach out to info@oculusinsights.net or visit www.advicebyoculus.com and www.oculusinsights.net

Articles:

Practices using pandemic to shed problem clients – report

The Customer Is Not Always Right

Book:

Setting the Table: The Transforming Power of Hospitality in Business

Hire The Smile 13: Our 2021 Human Resource Wishlist

Hire The Smile 13: Our 2021 Human Resource Wishlist

December 29, 2020

In this episode, Dr. Mike Pownall and Katie Ardeline discuss their Human Resources Wishlist for 2021 in lieu of a Year in Review of 2020. Let us know your thoughts! 

As always please reach out to us at info@oculusinsights.net or on all of our social media channels. 

www.oculusinsights.net

https://www.facebook.com/OculusInsights

https://www.instagram.com/oculusinsights

 

 

Hire The Smile 12: Getting Ahead with Appreciation

Hire The Smile 12: Getting Ahead with Appreciation

December 9, 2020

In this episode, Dr Pownall and Katie Ardeline discuss gratitude and appreciation and how it can help employees to focus on what matters, according to behavioural experts. They talk about the value of gratitude and having a culture of Thank You!

Wins and Fails Articles:

Building a Better Workplace Starts with Saying “Thanks”

The science behind gratitude at work

O.C. Tanner’s Global Culture Report: How pats on the back can improve workplace culture

 

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